OUTDOOR TRENDS (hereafter “Company”) is responsible for protecting the privacy of those who buy its products (hereafter “Users”) from its official website https://outdoortrends.net (hereafter “Service”).
In other words, the Company reserves the right to decide how customers’ confidential information is kept, protected and used. With this policy document, the Company is fulfilling its duty to notify Users of the details of its comprehensive personal data policy.
It applies to all customers, potential customers, users of the Company’s website and job applicants in respect of whom the Company may hold personal data. The Policy does not form part of any contract to provide services or any other contract. Furthermore, the Company may update the Policy at any time without notice in advance.
It is important that Users read the Policy, together with any other policy documents the Company may publish on specific occasions when the Company is gathering or processing Users’ confidential information, so that Users are aware of how and why the Company is using such information.
The Company will comply with applicable information safety laws, which determines that Users’ confidential information that the Company holds must be:
- Used within legal parameters, with fairness and with full transparency;
- Gathered only for justifiable reasons that the Company has clearly explained to customers and not used in any way that is not in line with those reasons;
- Relevant to the reasons the Company has told customers about and limited only to those reasons;
- Specific and not dated;
- Kept only as long as unavoidable for the reasons the Company has told customers about; and
- Kept safely.
The Company may gather Users’ confidential information in a number of different ways, such as when:
- Users visit the Service;
- Users register with and buy products from the Service;
- Users take part in promotions and competitions;
- Users contact the Company via customer services team in regards to complaints and concerns;
- Users apply to join the Company’s team via The Company’s hiring methods; or
- Users visit the Company’s offices.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Depending on the scenarios, the Company may gather, keep, and use the following categories of customers’ confidential information:
- Name, Address and Postcode – Without this information the Company shall not know where or whom to send customers’ correspondence to.
- Email Address – The Company may respond via email if customers send a general inquiry. If customers have agreed to receive marketing communications, these may also be sent by email.
- Telephone Numbers – If any urgent piece of information needs to be delivered, The Company may need to be able to contact customers as quickly as possible via their personal/business phone.
- Conversation – If customers contact the Company, a record of these conversations may be kept.
- IP Addresses – When customers visit the Company’s website, the Company will automatically receive customers’ IP address – a unique identifier for customers’ access devices.
- Username and Password – The Company gathers these details so that the Company can keep customers’ information safe and have it available at hand each time a customer visits us.
- Joining the Company’s Team – Customers may need to supply the Company with details including their name, address, date of birth, employment status, educational background, and other sensitive personal data (related to customers’ health, race, religion or ethnic origin) through customers’ application and via the hiring process.
- Sensitive Personal Data– By supplying the Company with any sensitive personal data, customers agree to the Company using it and sharing it with independent entities so that the Company can provide customers with the items or services that customers requested in the way set out in the Policy.
- CCTV Footage and Details of Visitors at the Company’s Premises– The Company operates CCTV at the company’s premises and may ask customers to sign the visitors book.
The Company may also gather any other confidential information of the customers’ obtained through electronic means such as telephone recordings and emails.
Gathering customers’ confidential information helps the Company better understand customers’ needs so that it can provide customers with a better service on its website and other assets. The Company uses customers’ information to:
- Ascertain that Customers Receive Necessary Information – Without this information the Company could not deliver its services to customers.
- Provide Customer Care and Conversation – As part of the company’s customer care procedures the Company may follow-up, either by letter, phone, email or app messenger service, customers who have engaged with the Company or who have contacted us, posted comments about the Company on the Internet, to resolve a complaint, or to investigate any concerns.
- Personalize the Company’s Service – The Company may personalize customers’ experience of utilizing the features available on The Company’s website using their history of interactions with the Company’s website and browsing habits to present special offers and new services and products.
- Prevent Fraud – In order to protect both the Company and its customers from theft and fraud, the Company may need to look at the information that customers provide to make identity checks, as well as other information in the company’s customer records and order history. This may be passed to other group companies and financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
- IT Security – In order to monitor customers’ use of the company’s communications systems to ascertain compliance with the company’s IT policies and to ascertain network and information security, including preventing unauthorized access to the company’s computer and electronic communications systems and preventing malicious software distribution.
- Recruit – In order to consider customers for roles within, the Company will need to discuss customers’ application and customers’ confidential information with relevant employees. Only employees involved within the hiring process (mainly the HR team) will have access to customers’ information and will keep it secure. If customers are not selected for an interview their confidential information will be deleted from the company’s systems within 6 weeks. Should customers gain an interview but not be selected for the role the Company will keep customers’ details on file for 12 months.
- Security, Health and Safety– Visitors to the company’s premises will likely be caught on CCTV and will be asked to sign the visitors’ book. This is for crime prevention, security and health and safety reasons.
The Company keeps customers’ information secure at all times (see below to learn how) and customers should do the same whenever they use the company’s services or websites.
- Security in the Company’s Offices – Access to customers’ information is restricted in the company’s offices and warehouses. Only employees who need the information to perform a specific role are granted access to personally identifiable information, so that the Company can provide a service to customers. The servers that keep this information are kept in a secure environment.
- Security – Information security is very important to the Company and the Company has taken many steps to ascertain that customers’ experience with The Company is secure and that all of customers’ information is kept safe. In order to prevent unauthorized access or disclosure of customers’ information, The Company has put in place suitable physical, electronic and managerial procedures to protect and secure information that is gathered online.
- Regular Storage and Removal – Every year, the Company reviews and audits its procedures to ascertain that they remain at the superior standards of security and only those unavoidable employees have access. As a part of this exercise, the Company will only keep customers’ confidential information active for justifiable business reasons and usually remove information when it has been inactive for 12 months or longer.
In scenarios where customers may have provided customers’ agreement to the gathering, processing and transfer of their confidential information for a specific reason, customers have the right to withdraw customers’ agreement for that specific processing at any time. To withdraw customers’ agreement, please write to the Company at the address below. Once the Company has received notification that a customer has withdrawn customers’ agreement, the Company will no longer process customers’ information for the reason or reasons customers originally agreed to, unless the Company has another justifiable basis for doing so in law.
If customers wish to exercise any of their rights listed above please write to:
Rocket Sales Co. LLC.
9059 W Floyd Ave
Lakewood, CO 80227